Refund policy

Returns, Refunds & Cancellations

At Cottage Garden Threads, we make every piece with real care, and we want you to love what arrives. If something isn't right, we're here to sort it out. Here's how returns, refunds and exchanges work, along with the rights you have when you shop with us.

Guarantees

You're always covered by the consumer guarantees set out in Australian Consumer Law. That means if an item has a major problem, you can choose a refund, replacement or exchange.

An item has a major problem when it:

  • has a fault that would have stopped you buying it had you known

  • is unsafe to use

  • is significantly different from its description

  • doesn't do what we said it would

  • isn't supplied within a reasonable time without communication.

A quick note on timing: we're a regional small business, so each order is assembled just for you. We always aim to dispatch within our stated lead times, and we treat "a reasonable time" for supply as within 3 weeks of your purchase date. If anything is running behind, reach out anytime and we'll give you an honest update.

Faulty, damaged or incorrect items

Please give your order a quick look when it arrives. If anything is faulty or damaged, or if the wrong item turned up, get in touch as soon as you can and we'll make it right, whether that's a replacement, a refund or another fix that suits you. A photo helps us help you faster, but it's not essential.

You can reach us at hello@cottagegardenthreads.com.au.

Exchanges

Changed your mind? No problem. We're happy to offer an exchange within 14 days of your order arriving, as long as the item is:

  • unused and in the same condition you received it

  • back in its original packaging

  • accompanied by proof of purchase.

Return postage for exchanges is covered by the customer. To get started, just email us at hello@cottagegardenthreads.com.au and we'll confirm where to send it and walk you through the next steps. So your parcel doesn't go astray, please wait for our go-ahead before posting anything back.

Once your return reaches us and we've checked it over, we'll confirm your exchange and get your new item on its way. If it's been more than 15 business days since we approved your exchange and you haven't heard from us, please nudge us at hello@cottagegardenthreads.com.au so we can chase it up.

Change of mind

Outside of the 14-day exchange window above, we aren't able to offer a refund for a simple change of mind, since each piece is made to order. We'd always rather help you find the right item, so if you're unsure before you buy, send us a message and we'll happily talk it through.

Refund processing

Where a refund applies, we'll process it once the item is back with us and inspected. We'll keep you posted at each step.

CGT's (Cottage Garden Threads) Refund Policy abides by Australian Consumer Law, and consumer guarantees as outlined by ACCC.