Shipping policy

Key Points at a Glance:

✔ 48-HOUR DISPATCH* on all in stock items (business days only)
✔ Shipped via Australia Post with tracking available
✔ International delivery times vary by country
✔ EU shipments paused due to new regulations

We are pleased to now offer much faster shipping - all in-stock items are dispatched within 48 hours* (business days only). During sale periods, this may extend to 5-7 days from the date your order is placed.

Please note this refers to dispatch time, not delivery time. Delivery times will depend on Australia Post and your location.

All Domestic and International orders are shipped using Australia Post.

We do our best to keep all thread colours in stock for prompt dispatch. In some cases, colours may need to be replenished. If an item is out of stock, we will have it dyed and shipped within 7–20 business days.

PLEASE NOTE: All orders are shipped from Australia. Domestic delivery times are generally faster, while International delivery times will vary depending on your country’s postal service and customs processes.

IMPORTANT UPDATE FOR CUSTOMERS IN THE USA:
Shipping to the United States has officially resumed and it’s running smoothly! We’re thrilled to be sending your favourite threads across the globe once again. ✨

Please consider the security circumstances of your delivery address, as we cannot be held responsible for lost or stolen parcels. Standard tracking is available using this link: https://auspost.com.au/parcels-mail/track.html#/track.

Dispatch occurs from Mirboo North, Victoria 3871. For an estimate of delivery time frames, please visit: https://auspost.com.au/service-updates.

Any parcels returned to us will be re-shipped at the customer's expense. We cannot be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.

Once your order has been placed, we are unable make any changes or cancel it. If you need to update your delivery address, please notify us immediately by email.

In certain circumstances, customers may be required to pay additional duties and taxes on imported products due to their country’s customs regulations and government policies. These costs are the sole responsibility of the customer.

International postage will not be refunded if the customer wishes to return their order.

Please note that the Express Shipping option does not guarantee faster fulfilment. It refers to the express delivery option once your parcel has been lodged with Australia Post.

IMPORTANT UPDATES:

USA: Shipping to the United States has officially resumed and it’s running smoothly! We’re thrilled to be sending your favourite threads across the globe once again. ✨
EU: Unfortunately, due to the new GPSR regulations, we are not able to ship to the EU until further notice.
UK: Customs duties and taxes will apply to shipments valued over 135 pounds.

For more information on shipping, order fulfilment, or order issues found upon delivery, please see our Returns and Refund Policy at: https://www.cottagegardenthreads.com.au/policies/refund-policy